Home » Centre of Excellence Welcome to Our Centre of Excellence Our CoE drives high quality delivery with a pool of resources whom we can call upon to ramp up any project and meet deadlines. Digital Transformation End to End IT Delivery Digital Strategy Customer Touch Points Digital Business Capabilities Process Digitisation Digital Maturity SWOT Analysis PESTLE Analysis Gap Analysis Requirements Gathering Requirements Engineering Digital Academy Training Train the Trainer Training Level 1-4 Training Level 5-7 Certification Professional Digital Marketing Search Engine Optimisation (SEO) Social Media Data & Analytics Customer Acquisition Affiliates Strategy Customer Relationship Management Software Development Website Design & Development Project Management Change Management Strategy Management App Development Web Portal Development Digital Transformation Successfully deploying enterprise digital transformation initiatives requires more than just technical expertise. Brighter Connect’s CoE is made of cross-functional internal groups responsible for helping our clients project deployment and performance. Apart from end-to-end IT delivery, digital strategy, customer touch points, digital business capabilities, and process digitisation, they also provide strategies, implementation guidance, leadership, and support. Digital Maturity Digital Maturity is about adapting the organisation to compete effectively in an increasingly digital environment. At our CoE, DM is a holistic process that spans across all channels of business and evolves continuously. Depending on the client’s requirements, we carryout SWOT analysis, PESTLE analysis, GAP analysis, gather requirements and undertake requirements engineering. In most cases, we carryout DM Assessment which measures organisation’s maturity against readiness, capabilities, and infrastructures. The Digital Maturity Self-Assessment helps individual organisations identify key strengths and gaps in provision of digital services and provides an overview of progress. Digital Academy DA is a virtual learning strategy set up to develop a new generation of excellent digital leaders who can drive the information and technology transformation of their organisation. Brighter Connect through dynamic partnerships provides a world class, fully accredited learning programmes for digital change leaders. Leveraging our CoE expertise, we deliver quality training, train the trainer, offer level 1-4 and level 5-7 soft and functional skills courses, and full fledge IT certification courses. Our digital services and support are empowering people to take control and impacting others through secure online access to our LMS and our pool of resources, digital tools and advice that helps them to better manage their career. Digital Marketing Brighter Connect’s CoE DM is centric around people, process and technology. We are equipped with the right skillset required to undertake any project that involves deadline. The main goal of our digital marketing CoE team is to explore the potential opportunities of digital media and technology to meet the multichannel marketing goals of an organisation. This is done by encouraging adoption of best practice in other teams in the businesses to improve their use of relevant digital media, experiences, insight, and technology. As regards processes, this should be geared towards breaking down silos and delivering a smooth integration between all of the specialist sub-groups within an organisation. In doing so, Brighter Connect will create a leaner, flexible and more agile organisation for our clients. We also test new technologies and build performance-based business models, adopting the right technology at the right time to deliver integrated digital marketing activities. Software Development Our CoE SD is a hub of creativity and innovation. The team’s primary task is to enforce and streamline sound development practices. The centre helps organisations eliminate mistakes and development failures by merely exploring alternate solutions and more efficient methods. Brighter Connect in most cases deploy its CoE team to implement new technologies and systems, manage outsourced client relationships, or kickstart collaborative environments. We boast the collection of experienced professionals that develop improvement strategies for optimising processes and value across organisations. Our CoE can help organise and streamline various production processes between outsourced and local tasks. Alternate uses include the rollout of new technologies, improving organisational capacities, tending to client needs, or even specialised services — such as generating internal training reports or conducting R&D for new tech projects. Services we offer include; website design, development, hosting and maintenance, end-to-end project management, change management, strategy management, app development and web portal development. Our portfolio of websites Global companies we have worked with We have been delivering World Class solution alongside organisations you may know