Certified Scrum Master (CSM) Classroom Training

Scrum Master Training Course Outline

Brighter Connect Scrum Master Certification consists of 2-day classroom-based training, combining instructor-led teaching and practical exercises. On the final day of the course, you will take a 1-hour Scrum Master exam (MCQ) to confirm your knowledge

This course covers the following topics:

Module 1: Introduction to Lean, Agile, and Scrum

• What is Agile?
• The Origin of Agile
• The Agile Manifesto
• The Values of Agile
• Scrum Overview
• The History of Scrum
• The Differences between Agile and Scrum
• Agile Project Testing Principles
• The Focus of Lean
• The Origins of Lean
• Lean in a Nutshell
• The Lean Temple
• The Lean Principles
• Lean vs Agile

Module 2: Overview of Scrum

• Key Features of Agile
• Key Features of Scrum
• Sprints
• The Deming Cycle
• Attributes of Scrum
• Key Activities
• Quality and its Importance
• A Kaizen Mind-set
• Incorporating Kaizen

Module 3: Scrum Artefacts

• Product Backlog
• Resource Requirements
• User Stories
• INVEST
• Burndown Charts and Scrum Boards

Module 4: Sprints and the Scrum Framework

• Sprints
• Sprint Planning
• What is MoSCoW
• The MoSCoW Rules
• Managing the Sprint Backlog
• Tracking Progress
• The Sprint Review
• Sprint Retrospective
• Cancelling a Sprint

Module 5: Roles and Responsibilities

• Roles and Responsibilities in Scrum
• Product Owner
• The Development Team

Module 6: The Scrum Master

• Scrum Master Overview
• Scrum Master and the Product Owner
• Scrum Master and the Development Team
• Scrum Master and the Organisation

Module 7: Facilitation, Coaching, and Servant Leadership

• Servant Leadership
• Servant Leadership and the Scrum Master
• Developing Cohesiveness
• Group Loyalty and Trust
• Group Communication
• Belbin Types and Roles
• Team Development
• Tackling the Learning Dip
• Handling Difficult People and Situations
• Managing Conflict and Moving Forward
• Dealing with Someone Else’s Emotions
• Presenting Clear Messages
• Written Communication
• Active Listening Skills
• Motivation
• The Humanistic Approach
• Maslow’s Hierarchy of Needs

Module 8: Collaborate Decision Making

• Decision-Making Theories
• The Decision-Making Process
• Tools and Techniques
• Group Problem Solving and Decision Making
• Questioning Techniques
• Inclusive Decision Making (Weighting, Criteria, Pugh Matrix)
• Priority Tasks

Module 9: Scaling and Adaptation

• Scaling for Projects
• Dealing with Change
• Dealing with Risk
• Monitoring a Project
• Choosing the Right Metrics
• Process Measurement Points
• Criteria for Good Measures
• Value Streams
• Building a VSM
• Scaled Scrum and Practices
• Descaling
• Scrumble

Brighter Connect Packaged Course contents includes:

• Learn Fundamentals
• Terminologies and Concepts
• Scrum Roles
• Core Competencies
• Scrum Ceremonies
• Facilitate Teams
• Improve Transparency
• Acts as a Servant Leader