ITIL® 4 Foundation e-learning

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The Brighter Connect’s fully accredited ITIL Foundation e-learning takes approximately 10–12 hours to complete. It is broken into bite-size sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention. The course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

WHAT’S INCLUDED?
  • 12 months online access to our accredited ITIL 4 Foundation course
  • Full tutor support
  • ITIL 4 Foundation exam simulator
  • ITIL 4 Foundation exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor. Contact Brighter Connect admin e-learning portal team at info@brighterconnect.com
OPTIONAL EXTRAS
  • ITIL 4 Foundation official manual
COURSE MODULES

This course includes, but is not limited to:

  • Introduction and overview
  • Key concepts of service management
  • Four dimensions of service management
  • Service value system
  • Introduction to practices
  • Purpose of 11 practices and some definitions
  • Introduction to seven key practices in detail
  • Continual improvement
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Service level management
  • Exam simulator
Your Online (ITIL® 4 Foundation e-learning) Package
Upon purchase, you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning portal with your email and password.

You will have access to the portal for 12 months to complete your course.

£750 £550 + VAT

EXAM FORMAT
  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)
TARGET AUDIENCE
  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge
LEARNING OBJECTIVES
  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organisations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

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